Frequently asked questions
Orders and Payments
How can I place an order?
How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or place an order as a guest.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. For specific methods, please check our checkout page.
- American express payment method
- Apple pay payment method
- Bancontact payment method
- Blik payment method
- Google pay payment method
- Klarna payment method
- Maestro payment method
- Master payment method
- Mobilepay payment method
- Shopify pay payment method
- Unionpay payment method
- Visa payment method
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t been processed yet, you can contact our support team to modify or cancel it. Once the order is shipped, changes or cancellations are no longer possible.
Frequently asked questions
Shipping and Delivery
Do you ship internationally?
Do you ship internationally?
Yes, we ship to most countries. Shipping fees and delivery times may vary depending on the destination.
How can I track my order?
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. Use it to monitor your shipment on the courier’s website.
What are your shipping options?
What are your shipping options?
We offer standard and express shipping. Delivery times and costs depend on your location and the shipping method chosen.
Frequently asked questions
Returns and Refunds
What is a Free Size Exchange?
What is a Free Size Exchange?
It means you can swap your ordered item for a different size completely free of charge. To do this, simply email us or use our contact form, making sure to include your order number.
What is your return policy?
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in original packaging. To do this, contact support via email or the form on our Contact page, and provide your order number and the products you wish to return.
How can I request a refund?
How can I request a refund?
To initiate a refund, please contact our customer service team with your order details. Refunds will be processed within 7-10 business days after receiving the returned item.
Do you cover return shipping costs?
Do you cover return shipping costs?
Return shipping costs are generally the customer’s responsibility unless the return is due to a defective or incorrect item.
Frequently asked questions
Account and Support
Do I need an account to place an order?
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your preferences easily.
How can I contact customer support?
How can I contact customer support?
You can reach our support team via email sales@vostario.com or the contact form on our website. Our working hours are Monday to Friday, 9 AM to 6 PM.